Terms of Service

KioFlow (hereinafter referred to as "the Service") is a voice-to-text and AI text improvement application provided by Kio App. By using the Service, you agree to comply with all provisions of these Terms of Service.

Your voice recordings and text records are primarily stored locally on your device. The Service does not guarantee permanent storage of any data. Your data may be lost, corrupted, or become inaccessible due to system maintenance, technical failures, server anomalies, force majeure events, or other technical reasons. We strongly recommend that you regularly back up important content on your own. The Service assumes no liability for any data loss.

(a) Cloud Sync: If you choose to enable cloud synchronization, your data may be stored on secure third-party cloud servers. Cloud-synced data is provided on an "as-is" basis. We do not guarantee the permanent availability, integrity, or security of cloud-stored data. You are solely responsible for maintaining your own backups. (b) Analytics: We use a third-party analytics service for anonymous usage statistics to improve the Service. No personal content (voice recordings or text) is sent to analytics services.

(a) How AI Processing Works: The Service offers AI-powered features including voice transcription and text improvement. When you actively use these AI features, your content is processed by our secure cloud services. Processing occurs only when you initiate an AI feature — we never process your content automatically or in the background without your action. (b) Service Providers: We rely on trusted third-party cloud service providers to deliver AI processing. These providers process your data solely to deliver the requested service (transcription or text improvement) and are bound by contractual data protection obligations. (c) Purpose Limitation: Your content is processed exclusively for the purpose of delivering the specific feature you requested (e.g., transcription, text polish). Your data is not used by us or, to the best of our knowledge and per our agreements with providers, by our service providers for training AI models, building user profiles, serving advertisements, or any purpose other than fulfilling your request. (d) No Selling or Unauthorized Sharing: We do not sell, rent, lease, trade, or otherwise share your personal data, voice recordings, transcribed text, or AI-processed content with any third party for commercial, advertising, marketing, or data brokerage purposes. Your data is never shared with any entity without your explicit authorization, except as strictly necessary to provide the Service (i.e., cloud processing when you use AI features) or as required by applicable law. (e) Explicit Consent: By using any AI-powered feature within the Service, you explicitly consent to the processing of your content by our cloud services. If you do not consent to this processing, you should not use the AI features. Voice recordings and text stored locally on your device are not affected — they remain on your device unless you actively initiate an AI feature. (f) Data Retention: We select service providers that offer appropriate data protection commitments and, where available, configure our integrations to minimize data retention.

(a) Subscriptions are processed through the Apple App Store (b) Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period (c) Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the same price (d) You can manage and cancel your subscriptions in your App Store account settings (e) All refunds are subject to Apple's refund policies (f) We reserve the right to change subscription pricing with reasonable notice (g) Free Trial: New subscribers to Gold or Platinum are eligible for a 2-week free trial. The free trial is available once per Apple ID per subscription group. Unless cancelled at least 24 hours before the trial ends, the subscription automatically converts to a paid plan ($4.99/month for Gold, $9.99/month for Platinum) and your Apple ID is charged. You can cancel anytime in your App Store account settings; any unused portion of the trial is forfeited when you purchase a subscription.

(a) We commit not to sell, rent, trade, or provide your text records, voice recordings, or other personal data to any third party for commercial, advertising, or data brokerage purposes. (b) We do not share your data with any entity without your explicit authorization, except: (i) with our service providers when you actively use AI features (as described in Section 4); (ii) with cloud service providers when you enable cloud sync (as described in Section 3); or (iii) as required by applicable law or valid legal process. (c) We implement reasonable technical and administrative measures to protect your data security, but cannot guarantee absolute security. Only you can access your content through your account, unless required by law or explicitly authorized by you. (d) We do not use your personal content for targeted advertising, user profiling, or any purpose unrelated to providing the Service.

(a) Voice-to-Text: Transcription accuracy may be affected by environmental noise, speaker accent, speech rate, pronunciation clarity, and other factors. We do not guarantee 100% transcription accuracy. (b) AI Text Improvement: AI-generated content is for reference only. We make no warranties regarding its professionalism, accuracy, completeness, or suitability. Users must independently assess whether AI-generated content is appropriate for specific purposes and assume all usage risks.

We reserve the right to suspend, modify, update, or terminate all or part of the Service at any time without prior notice. Service interruptions, delays, or feature changes do not constitute breach of contract, and we assume no liability for compensation. We will strive to provide stable service but do not guarantee uninterrupted service.

You agree to: (a) Not upload, store, or transmit any illegal, infringing, defamatory, pornographic, violent, or morally objectionable content (b) Not use the Service for automated bulk operations, web scraping, or other abusive behaviors (c) Not attempt to crack, reverse engineer, or interfere with the normal operation of the Service (d) Not impersonate others or provide false information Violation of the above may result in suspension or permanent termination of your account, with no refund of any fees paid.

All intellectual property rights of the Service (including but not limited to software, trademarks, interface design) belong to Kio App or its licensors. The intellectual property rights of content you upload remain yours, but you grant us the usage rights necessary to provide the Service.

To the maximum extent permitted by applicable law, Kio App and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data loss, business interruption, or loss of goodwill) arising out of or in connection with the use of or inability to use the Service. In no event shall our total aggregate liability exceed the amount you have paid us in the twelve (12) months preceding the event giving rise to the claim.

We reserve the right to modify these Terms of Service at any time. Significant changes will be communicated through in-app notifications or email. Continued use of the Service after such notification constitutes acceptance of the modified terms.

These Terms of Service are governed by the laws of the Republic of China (Taiwan). Disputes arising from these terms shall be subject to the jurisdiction of the Taipei District Court, Taiwan, as the court of first instance.

If you have any questions about these Terms of Service, please contact us at support@kio-app.com.